Soteria Group provides effective assistance to resolve issues related to the use of information systems and infrastructure. We aim to solve problems in the shortest amount of time possible in accordance with the SLA (Service Level Agreement) to minimize any negative impact on the client’s business.
At Soteria Group, we offer efficient technical support for implemented IT systems to assist clients whose business environments do not tolerate any interruption in service.
Our technical departments provide a rapid and effective response delivered via remote maintenance using powerful administrative and supervisory tools.
When necessary, our teams also travel to sites to resolve incidents or to carry out preventive or ongoing maintenance work.
Soteria Group’s IT team provides support for information systems operation and maintenance.
This service keeps information systems and infrastructure available, ready for use, and functional in accordance with the agreed parameters of the SLA. This service includes:
We provide operation services either by outsourcing, or by managing the information system infrastructure on the client’s premises. Our expert team quickly and efficiently processes and resolves software anomalies while implementing a workaround solution in the interim.
We also commit to maintaining the deployed solutions for a set number of years from the moment the service agreement is signed.
